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Help

The answers to the most frequently asked questions, by topic.

Can’t find your answer? An advisor will answer you on WhatsApp at +228 90 02 02 32, Monday to Saturday, 8 am to 6 pm.

Delivery

What are the delivery lead times?

24 h in Greater Lomé, 48 to 72 h in the other towns of Togo. For the sub-region, we give you a lead time and a quote on WhatsApp. The lead time for each area is on the Delivery and payment page.

Do you deliver outside Lomé and outside Togo?

Yes: anywhere in Togo, and to Benin, Ghana, Burkina Faso, Niger and Côte d’Ivoire on quote. You can also order from abroad for a relative in Lomé, who will pay on delivery.

Can I collect my order at the head office?

Yes, collection at the Dékon head office is free, Monday to Saturday, 8 am to 6 pm. Show your order number when collecting.

Payment

Can I pay on delivery?

Yes, in Greater Lomé and at collection in Dékon, in cash or by mobile money at the time of handover. Elsewhere in Togo, you pay by Flooz or Mixx by Yas before dispatch; outside Togo, payment is agreed together with the quote.

How do I pay by Flooz or Mixx by Yas?

When you order, the site shows you the amount, APGIV’s merchant number and your order number. After paying, enter the transaction ID on your tracking page: the team checks the payment and confirms dispatch.

Is my order confirmed before payment?

Yes. Your order is recorded with a number, then confirmed on WhatsApp before each departure of the delivery person.

Returns

Can I return a product?

A product damaged on delivery is replaced free of charge: report it on WhatsApp with a photo. For an unopened product, write to us on WhatsApp to arrange its return to the Dékon head office.

Using the products

How do I use the products?

Each product page states the composition, the directions for use and the precautions. Our products are foodstuffs and food supplements, not medicines: in case of pregnancy, breastfeeding or treatment, ask a health professional for advice.

Do the herbal coffees contain caffeine?

Yes, they contain coffee, like Ango Power. If you are sensitive to caffeine, pregnant or breastfeeding, ask our team for advice before consuming them.

Distributors

How do I become a distributor?

Fill in the form on the Become a distributor page, write to us on WhatsApp or drop by the head office: we will send you the wholesale price list and the conditions. No income is guaranteed, your margin depends on your sales.

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